Refund Policy

At Stratphor, customer satisfaction is our priority. We strive to provide reliable hosting services backed by responsive support.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on eligible Web Hosting, Cloud Hosting, and WordPress Hosting plans purchased for the first time.

If you are not satisfied with our services during the first 30 days, you may request a full refund.

Non-Refundable Services

The following products and services are non-refundable:

• VPS Hosting

• Dedicated Servers

• Domain name registrations, renewals, and transfers

• SSL Certificates

• Software licenses

• Setup fees

• Add-on services

• Services suspended or terminated due to violations of our Terms of Service

Renewals

Renewal payments are non-refundable once processed. Customers are responsible for cancelling services before the renewal date if they no longer wish to continue using the service.

Cancellation

You may cancel your hosting service at any time through your client area. Cancellation requests do not automatically generate refunds unless they qualify under our money-back guarantee.

Refund Processing

Approved refunds are processed using the original payment method whenever possible. Processing times may vary depending on your payment provider.

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

We may collect the following information:

• Full name

• Email address

• Phone number

• Billing information

• Company information (if applicable)

• IP addresses

• Login activity

• Support communications

• Service usage information

How We Use Your Information

Your information is used to:

• Provide and manage hosting services

• Process payments

• Verify customer identity

• Respond to support requests

• Improve our services

• Send service-related notifications

• Prevent fraud and abuse

• Comply with legal obligations

Cookies

Our website uses cookies to improve user experience, remember preferences, and analyze website performance. You may disable cookies through your browser settings; however, some features may not function properly.

Payment Information

Payments are securely processed through trusted third-party payment providers. We do not store complete credit or debit card information on our servers.

Data Security

We implement appropriate technical and organizational measures to protect customer information from unauthorized access, disclosure, alteration, or destruction.

Information Sharing

We do not sell or rent your personal information. Information may be shared only with trusted service providers when necessary to deliver our services or when required by law.

Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict certain processing activities

• Request a copy of your personal information

Data Retention

We retain customer information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Contact

If you have questions regarding this Privacy Policy or your personal information, please contact us through our support portal or by using the contact information provided on our website.

By using our website and services, you acknowledge that you have read and agree to these policies. We reserve the right to update these policies at any time. Any changes will become effective immediately upon publication on this page.